Documentation

For over 40 years, large enterprises have recognized the benefits of deploying LRS’ Enterprise Output Management (EOM) solutions to improve the security and stability of document delivery while minimizing costs. Recently, a growing number of those enterprises have also chosen strategies to reduce their need to provision IT infrastructure on their own, opting to leverage the infrastructure and software support of managed services from domain experts. This shift often happens in tandem with the use of the large-scale cloud services now commonly available in the marketplace.

LRS’ Professional Services teams have already helped many of our customers deploy LRS solutions in both on-prem and off-prem cloud environments. A large number of these deployments also exploit managed services from LRS’ valued partners, either in the IT outsourcing or Managed Print Services (MPS) domains. However, an increasing number of customers and partners has entrusted LRS itself with the provisioning of a managed service to operate our solutions in a Business as Usual (BAU) environment after our Professional Services teams have completed the Transformation stage to deploy our solutions. To meet this demand, LRS has recruited, trained, and deployed a global team of technical experts to deliver just such a remote management service. To complement this offering, LRS also offers a hosting service for its solutions.

The LRS Managed Services offering provides customers the benefits of LRS’ industry-leading Enterprise Output Management software without the need to dedicate internal staff resources to install, configure, maintain, and support the LRS software solution.

By using LRS’ Managed Service, customers benefit from Subject Matter Experts (SMEs) whose primary focus is working with LRS products and who in turn have a close proximity to key technical staff including LRS Support, Professional Services, and development colleagues.

LRS recognizes that no two customers’ Managed Services needs are the same. The LRS Managed Services offering has therefore been designed to allow customers to choose between Standard, Premium, or Premium Plus levels of Managed Services support. These service levels are the standards set by LRS to measure performance and establish metrics to assess the quality of the Managed Services offering.

This document provides a detailed description of the service and its different components. Components include:

• Transformation
  • Software
  • Infrastructure
• Transition
• Service Operation (“Business as Usual”)
• Continuous Service Improvement

The requirement(s) for a Transformation stage may only become evident during Service Design, therefore the Transition and Transformation phases are not always sequential.