Documentation

A part of the LRS Managed Service may be to install, configure and implement the LRS software solution. The exact nature of this stage will depend on whether the solution will be a new service that is implemented for the first time or the work entails replacing an existing print solution already in use.

During an implementation phase, LRS delivers:

• Software & Architecture High-level Design (HLD) and Low-level Designs (LLD)
• Implementation of the design
• Solution testing all the way through to User Acceptance Testing (UAT)

In the scenario where LRS software is replacing a solution that is already implemented in production, one needs to consider any changes to the architecture that the customer wants or is required to make before the service goes live. An example of this is the situation of moving from an on-premise installation to a cloud infrastructure. If no such changes are involved, then the Transformation stage would typically not be required. In this instance, where the HLD and LLD have been produced by the customer or a third party, LRS must provide sign-off on the design prior to taking on the Managed Service to ensure the designs meet LRS standards and will support the contracted SLAs. This sign off is part of an LRS software assessment process.

With a traditional on-premises infrastructure option, the customer maintains complete control over all print software. The on-premises solution offers:

• Complete customer control over the print environment, thus ensuring seamless integration with existing systems and networks.
• Protection: with LRS’ built-in security and your management of the hardware, you have complete control in protecting sensitive documents and data with robust security measures, all customized to meet your specific requirements.
• The ability to scale printing capabilities based on evolving business needs without compromising on performance or efficiency.
• The ability to meet unique business, regulatory, and compliance standards with ease, thanks to the adherence to your internal policies and guidelines.

For a simpler approach to print software management, LRS’ hosted, managed solution provides an alternative option to the on-premises model. The LRS-hosted solution offers the following benefits:

• All hardware required for hosting your print solution is owned and managed by LRS. The environment utilizes best-of-breed datacenter, networking, and security tools.
• Full LRS responsibility for maintenance tasks, updates, and patches, to ensure your print software runs smoothly at all times.
• Ability to access your printing solutions, securely, from anywhere — enabling your workforce to print effortlessly.

LRS’s hosted print management Platform-as-a-Service (PaaS) is underpinned by an uncompromising cybersecurity methodology, resilient network architecture, system automation, and layered data protection. Each of the areas below play a crucial role in providing the highest quality solution.

Cybersecurity

Within the LRS PaaS offering, a defense-in-depth strategy is fundamental to fortifying the entirety of the print solution. Robust Endpoint Detection and Response (EDR) systems are in place for continuous monitoring of anomalous activities and potential threats. Scheduled penetration testing and methodical security assessments by LRS experts contribute to proactive vulnerability management.

Embracing the principle of least privilege, LRS staff meticulously configure access controls, thereby reducing potential attack vectors. A Zero Trust architecture governs system access by mandating rigorous authentication and authorization procedures before granting any permissions. A combination of industry-leading firewalls and Web Application Firewalls (WAF) presents a formidable barrier against external threats. These measures are complemented by a Security Information and Event Management (SIEM) system, ensuring real-time monitoring, prompt threat detection, allowing for rapid incident response. LRS establishes an unwavering, secure print management ecosystem that enables seamless business operations within a robust cybersecurity framework.

Networking

LRS has also carefully engineered our networking infrastructure to ensure seamless accessibility through Equinix cloud on-ramps that optimize connectivity. Our commitment to excellence is on display through our use of best-of-breed routing, switching, and load balancing technologies, forming a robust networking foundation.

Redundancy is a cornerstone of the design, which includes geographically dispersed datacenters with redundant hardware components and multiple links to enhance reliability. High Availability (HA) architecture principles are incorporated at every level, ensuring minimal downtime and uninterrupted operations. Our networking environment contains failover mechanisms that seamlessly transition in case of component failures. Redundant links also ensure network stability even in the face of provider disruptions. Coupled with advanced load balancing strategies, LRS provides a networking landscape that combines cloud accessibility, resiliency, and redundancy for a seamless experience.

Infrastructure and Configuration Management

For our advanced PaaS solution, LRS places a distinct emphasis on streamlined development and configuration management of the underlying technology infrastructure. Our approach fully leverages automation to optimize the setup and maintenance of infrastructure components. Automated processes are incorporated in all aspects of the service, from provisioning and scaling to configuration updates and monitoring. Code pipelines drive these automated actions for seamless integration, testing, and deployment of infrastructure changes.

Standardization ensures consistent configurations, thereby minimizing variability and potential points of failure. With automation as the lynchpin, LRS provides an infrastructure that is easy to maintain, reliable, and highly standardized for optimal integration with our advanced print management solution.

Data Protection

LRS knows that nothing is more important than safeguarding your data. That is why our service leverages Azure availability zones and regions to establish a resilient foundation that ensures high availability and fault tolerance. Our use of virtualization technologies enables efficient resource allocation and isolation, further enhancing data security and performance.

At the infrastructure layer, features like data snapshots allow us to restore system states with ease. Data backups are also included to preserve your information against unforeseen events. These capabilities, coupled with the robust Azure disaster recovery features, ensure that your data remains protected and accessible even in the face of disruptions.