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Levi, Ray & Shoup, Inc.

LRS Output Management


Transition

Transition will involve collaboration between the LRS Managed Services team and the customer. This phase will include:

  • Service Design, including SLAs, scope, etc.
  • Onboarding the LRS Managed Services technical team
  • Service Introduction and Go Live

Service Design

Service Design is likely to be an iterative process. A diagram outlining the Service Design process appears in Appendix 1. Because of the modular nature of the service, LRS follows an interactive process with customers and their associated service providers to arrive at an agreed-upon design.

When the first draft is complete, it will be possible to create a RACI chart and determine the staffing resources required. A key deliverable from the Service Design process is the Transition plan; once this is established, LRS will appoint a Transition Project Manager to oversee the implementation of this plan.

A deliverable of this project will be a RACI chart that lists roles and responsibilities that dovetail with the operational services provided by the customer’s own teams and/or third party(s). Example Roles and Responsibilities are outlined in Appendix 2 and an example RACI chart is shown in Appendix 3.

Service Onboarding

Once the environments and LRS software are ready for Go Live, the LRS Managed Services technicians, already skilled with LRS software, are trained by the project team on the specific solution implemented for the customer. This knowledge transfer includes software configuration details and service design. The low-level design and runbook documents are maintained, as needed, throughout the Managed Services term.

The Transformation project team members are responsible for implementation. These experts are accessible to the Managed Services team as the transition to Managed Services takes place, as well when processes and workflows are validated.

Service Introduction and Go Live

Once the Service Transition stage is complete, a review will be held for approval to commence Go Live. During that same review, the parties will agree upon a date and time for Go Live. The detailed Go Live project plan will establish timeframes, responsibilities and a communication plan for all parties involved in the service transition.

LRS, the customer, and any other parties involved will also agree on a date for the post-Go Live review to identify and correct any “teething problems” associated with the new service.