Documentation

Protecting both LRS and Customer information is critical for the successful management and operation of your organization. LRS obtained ISO 27001 certification, of our LRS Managed Services offering, through Schellman & Company LLP, a leading provider of compliance and attestation services. The ISO 27001 is the de facto international standard for Information Security Management. The certification is invaluable for monitoring, reviewing, maintaining, and improving a company's information security management system which demonstrates a clear commitment to quality and control.

ITSM is a strategic approach to IT management with a focus on delivering value to customers. ITSM clearly defines the roles and responsibilities of every individual and department with regard to IT services. It allows for increased productivity, lower costs, and improved end-user satisfaction.

LRS uses ServiceNow for delivering service-based incident and change management to our customers. LRS can integrate with the customer’s ServiceNow instance utilizing Service Bridge. Service Bridge is a technology developed and supported by ServiceNow to onboard ITSM process and workflows between ServiceNow instances without the complexities of API development.

LRS has adopted the IT Infrastructure Library (ITIL) best practices framework to enable our service delivery team to be confident and competent in designing, planning, deploying, delivering, and maintaining the IT services that are of value to customers. LRS’ Managed Services technicians are ITIL® certified, which is a means for sharing a common understanding of ITSM with customers, suppliers, and partners.

ITIL provides the tools and metrics so that operational results can be measured and evaluated. The LRS team possesses the technical knowledge and experience to recognize inefficiencies and opportunities to increase the value of the LRS managed services.